We have found Boden Projects to provide excellent quality work delivered in a timely manner at an appropriate price with a minimum of fuss. One of the pertinent things for us has been the staging of the projects, which has allowed us to trade with a minimum disruption to our patrons. We see this as extremely important and it has been, we believe, the major reason for our Trading so well during the construction process.
The ability for the Builder to work around our needs as a trading customer has been exceptional and I have no hesitation in recommending Boden Projects to any prospective client. If the reader would like to discuss any part of this reference please contact me at the Club.
CHIEF EXECUTIVE OFFICER
Bankstown City Aged Care have been very impressed with the quality of building fabric to date. The works are on schedule and on budget, despite more than a months torrential rain in late 2007 when work first commenced.
The builders have been marvellous in the way all their staff have gone out of their way to protect our residents during construction, particularly during the more dangerous tasks involved in any major building project. We have not had one fall or injury to a resident from building materials, waste products, holes in the ground, obstacles left around, etc. All the building staff have been very particular in making areas safe so that accidents could be avoided and residents could continue to enjoy village life without risk of falls or injury.
We have requested a number of variations as new products have come on line or staff have had new ideas for service delivery. The builders have been extremely patient, adaptable and amicable in incorporating these changes.
In all, it has been a pleasure working co-operatively with Boden Projects on this building. We have had no disputes, no cost or time overruns, no budget blowouts, no unreasonable variations, no skimping on building materials, and, at all times, existing residents and staff have been paramount in Boden’s work practices. We have been very impressed in our dealings with them, we would have no hesitation using them on further works and have no hesitation in recommending them to other aged care providers.
Boden Projects have demonstrated an ability to be attuned to the operational uniqueness of our constantly changing and evolving club culture; applying strong management skills; high customer service standards; completing multiple and diverse projects simultaneously; promoting and encouraging a cohesive team approach; communicating effectively across all levels of the business whilst maintaining high levels of accountability and ensuring that the needs of both the customers and the club are met.
The results that Club Rivers has enjoyed since linking with Boden Projects are enormous. Every aspect of this business is enjoying an increase in patronage and profitability; to this end, it is no coincidence that Club Rivers has posted its highest ever net operating profit during a most challenging time since Boden Projects have provided lateral thinking solutions, constructing and evolving this business.
On behalf of the Board of Directors, the Management team, our Development Coordinator Tracey Carpenter and the members we thank you for the commitment and effort in delivering the project well under our estimated times and within an acceptable budgeted figure.
As you will have noted, Dee Why RSL Club gets actively involved on a daily basis in its construction programs and manages them very closely in order to maximise the benefit of the investments of member’s funds. We appreciate the fact that you have adapted your working methods to accommodate our project management approach and have assisted us in all regards to minimizing disruptions throughout the program. We particularly thank you for your work in allowing ANZAC Day to proceed largely uninterrupted from our normal operations.